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General troubleshooting
Where is my booking confirmation?

Where is my booking confirmation?

Sometimes it can take up to 72 hours for the booking confirmation to be received at your email address.

If you have not received anything yet, check your spam folder - in most cases, the confirmation email is already in there.

If you still haven't received it, please contact the airline or booking site you used, they will be able to assist you.

Can’t remember the name of the booking site?

If you made the payment to the airline or booking site already, then you can check the payment transaction on your credit card or bank statement. The name of the booking site will show on the outgoing payment.

Here are a few more tips to help you find out who you booked with:

Try searching your email for keywords relating to your planned trip - the booking confirmation email might be in your spam folder.

Try checking your internet browser history for the day you booked, the airline or booking site should in your browser history.